Zales in El Paso, TX

Reviews about Zales

• ★ ☆ ☆ ☆ ☆

  July 22, 2020, by Lenny Thorson
  worst company ever!!!Terrible,awful customer service. Took wifes wedding ring in to get quote to get fixed, they told us it would be 3 to 5 days to get a quote, they never called us. i called them after 3 weeks and asked what the hold up was and they didn't know. Told them we didn't want them to do any work just get us the ring back. they said it would be another 2 weeks to get it back. They called my wife on a friday and told her the ring would be in on monday. Called about the ring to see for sure if it was in they then told us the ring wouldn't be in until friday. They have no clue what they are doing, it has been well over a month and we still have not got the ring back. This is not a company you can trust, I would never recommend this company to have any work done or buy anything from them . Unprofessional workers aren't trained and have no knowledge of how anything works or how the company is run. The only reason why I gave them one star is because you have to , to be able to post it. I would give them a negative rating and that would probably be to high.