La-Z-Boy Furniture Galleries in El Paso, TX Open now

Reviews about La-Z-Boy Furniture Galleries

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  August 10, 2020, by shelby lewis
  One year ago we bought the Tripoli PowerRecline Sofa for $2950. This is a great sofa, it has power recline, adjustable headrest and lumbar. My wife has a bad back and this is the first sofa in 15 years that she is comfortable in. We were told that because of her back issues, if we a brought in a doctor prescription we would get a refund on the taxes. My wife brought in the prescription within a week. She was told it would take 30 days. One month later she went back to the store to check on the refund and was told that they hadn’t heard anything yet. She gave them another copy of the prescription and was told it would take 30 days. One month later it was the same thing. She once again left them a copy of the prescription, a month later she went back and still no refund. This is a wonderful sofa and we are very happy with it, but the customer service is questionable. Come on, a year later and still no refund. Did anyone ever get back to her like they said they would each month that she went in there? No, not once.