Helzberg Diamonds in El Paso, TX Open now

Reviews about Helzberg Diamonds

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  November 17, 2019, by Tiff Kinsy
  I took my Wifes wedding ring (15 years old) into Helzberg to have it resized and cleaned. They had it done exactly when they told me it would be. When I got it back it looked brand new. I was really pleased. Less than a week later the diamond fell out. I took it back to them and asked them how that could happen and they said they would “work with me” on replacing it. I had them send it to their jeweler to get a quote on the repair and diamond replacement. They said they would call me in two days with the quote. A week later I still had not heard from them. When I called to find out what was going on they said that the quote was in and the reason the diamond fell out was that the prongs had worn down (which should have been noticed by them when they inspected it the first time) and it would cost more than they originally valued the ring at to do the repair and replacement. Then they told me that the jeweler (the same one who did the resizing) noticed a line in the ring from where it had been resized and for an extra fee he could fix that. So now they were not only charging me more than they originally thought my ring was worth to fix it, but they want to charge me extra for their screw up. I told them NO and to send my ring back. They told me it would be in at 7pm. I went in the next day on my lunch break and guess what. NO RING. They apologized and said it would be ready to pick up the next day. I then took the ring to another jewelry store to get a second opinion. They immediately pointed out the worn prongs and said that the shank (where the line was from the resizing) was done wrong and that they didn’t leave enough material to keep it sturdy and that it was already warping and going to break (from less than a week of wear). Save your money and time and the emotional turmoil and send your business elsewhere. This place is full of crooks and criminals and just want to provide a shoddy product and service.