Best Buy in El Paso, TX Closed now

Reviews about Best Buy

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  June 16, 2020, by Evangelina Ramirez
  I purchased a microwave oven to be delivered and installed. On the day of the installation, the installers came in and decided that they would be unable to install and that we would need to have a third party installer. Of course, there would be an additional charge but when I inquired as to what a reasonable estimate would be, no one was able to give me an answer. The installer was supposed to call and he said he called and there was no answer. I then called again, to get an estimate of the cost and of course, no one was able to assist me. They then made an appointment to have the third party installer come in today to install the microwave. The appointment was for between 12 noon and 1600 and of course once again, Best Buy failed to keep up their end of the agreement. The installer said he called and no one answered but this is a blatant falsehood as there was someone at the house all day, and I have the phone records to indicate that no one called. I then called again, and was told that he tried to call, and no one answered, and then when I challenged them on that, the story changed to "He went by and no one was home" Once again, a mistruth. They then transferred me to the store where I bought the microwave who also gave me the same story, and of course, there was the requisite "I understand what you mean" No, he doesn't understand but that is beside the point. Now the installer has an "Emergency" and he won't be able to come back for a week. I am not sure about what kind of an emergency schedules itself with a finite length of time but whatever. This is the absolute worst service I have ever encountered from Best Buy. The only store worse than best buy is Sears.