Apple Cielo Vista Mall in El Paso, TX Open now

Reviews about Apple Cielo Vista Mall

• ★ ☆ ☆ ☆ ☆

  December 09, 2019, by Fred V
  I brought my iPhone and Macbook on two separate occasions to be serviced at this El Paso store. Compared to the superb genius bar customer service at the San Francisco store when I lived out of state, two of the men I have come across at the El Paso store genius bar could certainly use more customer service training. They never introduced themselves and they did not smile when interacting with them. Their attitude was ho-hum and cold. This store is not living up to the high standards of Apple's customer service that I have come to expect. In the future I will just send my products directly to Apple to be serviced rather than deal with this store.
• ★ ☆ ☆ ☆ ☆

  May 10, 2019, by Aydree Beltran
  Went in to have my MacBook looked at because of battery problems. Was there on Saturday, the lady taking names for appointments was nice. I had to wait two hours so I walked around the mall. Received texts to go for the appointment. As soon as I walked in to see about the appointment a guy with a cap on backwards was extremely rude to me and my friend. We asked about the appointment and he said “no you have to wait to get two more texts” so I said ok but my friend asked why they didn’t tell us it was 4 texts instead? all we need is to know what’s wrong with the laptop. The guy gave a rude response and said “it’s easy you can just do it yourself...” Well if it’s so easy why didn’t they just do it for me as soon as I got there? Hardly any employee was doing anything anyway..never going back